realplayer downloader not working firefox

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To perform the work around you need to download the same video again from the web browser without closing RealDownloader. However, we have an interim solution which seems to be effective. For customers that prefer to wait for your localized language (not US English) we are working on those versions that as well. Note: Make sure that you have re-enabled the browser plug-in using this link:Ĭustomers that are on Win XP or Vista, we will be working on a similar fix for RealPlayer v16 and hope to release that soon but do not have a date yet.

#Realplayer downloader not working firefox password

If you purchased RealPlayer Plus version 16, you can login using your email address and password to access your premium features. If you are on Win 7 or higher, please go to and download the free version RealPlayer Cloud. This latest version will fix the “download incomplete” issue with YouTube and supports Chrome 31 and Internet Explorer 11. RealNetworks released RealPlayer Cloud in English worldwide for Windows 7 and higher operating systems. Some mp4s downloaded by real itself, can be played by the real clipper, and windows media player. If that doesn’t help, please send an email to have latest real v17, and latest klite codec. >Sign in with your email address and password.Īlso follow the steps to enable the RealPlayer Plugin in your web browser, >Click on RealPlayer logo at the top left corner. Please note that after installing, you need to sign in on the RealPlayer free version to activate RealPlayer Plus. Note: If RealPlayer is unable to find the latest update, you can download it from: (Click on get RealPlayer Cloud free) If you live outside of the US and Canada, rest assured we will be making this fix available for RealPlayer 16 worldwide in early 2014.

#Realplayer downloader not working firefox install

If you have RealPlayer Cloud or RealPlayer 16 (and are in the US or Canada, running Windows 7 or 8), you can download the new build (at no charge) by clicking the RealPlayer logo in the top left corner of the player, then clicking Check for Update and following the prompts to install the upgrade to RealPlayer version 17.0. I’m happy to report that the issues that prevented “Download This Video” from appearing in IE 11 and Chrome 31, and caused “Download incomplete” or “Unable to download” error messages, have been fixed in the new build of RealPlayer Cloud, released on Dec.

#Realplayer downloader not working firefox mp4

They should now play back with ease.įor those who have RealPlayer 15, please contact customer support by sending an email to If you’re having other issues playing MP4 videos using RealPlayer please leave a comment below and we’ll be happy to answer your questions. Re-download the videos that weren’t playing back in RealPlayer. Note: Once the update is complete you may still need to re-enable the RealDownloader extension in your web browser.ģ. Open RealPlayer and click the RealPlayer logo in the upper left corner of the screen.Ģ.

#Realplayer downloader not working firefox how to

If you are currently using the free or Plus version of RealPlayer 16 here’s how to install the update:ġ.

The good news is this issue has been fixed in the latest update to RealPlayer 16. While you can still download these videos from sites like YouTube as a MP4 file, there have been some compatibility issues with playing the videos back.

Q: HOW COME I CAN’T PLAY MP4 FILES I DOWNLOADED?Ī: Many websites have started using Dynamic Adaptive Streaming over HTTP (DASH), which is great for streaming high-quality media over the Internet without stalls or buffer issues occuring. Please leave your questions below and we’ll address them in the comments or in our next installment of Ask RealPlayer. Think of Ask RealPlayer as your buddy that works at RealPlayer. We’re going to be providing answers to those questions straight from our product experts. When features aren’t working the way you think they should, we want to help. We love hearing from users of our products.